Privacy Notice

Last Update: August 22, 2023

This privacy notice is part of the use of the website https://www.dragontrade.mx/

DRAGON TRADE DE MEXICO, S.A. DE C.V. and its affiliates (collectively «Grupo Dragon Trade»), through its legal representative, hereinafter referred to as Grupo Dragon Trade, located at Blvd. Insurgentes 18302, interior 1, Colonia El Lago, Tijuana, Baja California, C.P. 22210, collect your personal data and are responsible for the use and protection of such data. You can contact us by writing to the following email address: [email protected]. Below, we provide you with the following information:

  • Full name
  • Home address
  • Tax address
  • Federal Taxpayer Registry (RFC)
  • CURP
  • Place and date of birth
  • Email address
  • Phone number

This privacy notice adheres at all times to the principles of legality, consent, information, quality, purpose, loyalty, proportionality, and responsibility in the processing of personal data.

Grupo Dragon Trade does not engage in any activities prohibited by national and international laws and collects your information solely for the purposes described in this Notice. Clients who do not agree with the content of this privacy notice must notify Grupo Dragon Trade, so the collected data is discarded. However, Grupo Dragon Trade will retain the right to store your information during and after a purchase order, and unless a written notification is received, it will be understood that the Client accepts the privacy notice. The Client is obligated to provide truthful, complete, and accurate information and must update it if necessary, following the procedure outlined in the Notice, in accordance with their ARCO rights.

This privacy notice may be updated without prior notice; however, you may review the changes at any time on our website. Any changes made to the privacy notice will take effect on the date of publication and will be considered accepted unless the Client notifies their opposition through the email [email protected].

a) For what purposes do we collect and/or use your personal data?

  • To provide the services and/or products you require.
  • To inform you about our products or services, as well as new product launches, follow-ups, or updates.
  • For statistical purposes, market research, satisfaction surveys.
  • For promotional purposes, general advertising.
  • Contact.
  • Commercial references.
  • Supplier or Client registration process.
  • Creation of credit files.
  • Access to our website and other applications.
  • Quotations and/or requests.
  • Credit evaluation and potential approval.
  • Credit and Collections management.
  • After-sales warranty service follow-up.
  • Preparation and formalization of legal and administrative documents supporting the purposes described herein.

b) Sensitive personal data: Grupo Dragon Trade does not discriminate and is against discrimination; therefore, it does not collect any data that affects individuals’ privacy, such as racial or ethnic origin, current and future health conditions, genetic information, religious, philosophical, or moral beliefs, union membership, political opinions, and sexual preferences.

c) With whom will my Personal Data be shared? We inform you that the following personal data (Full name, email address, phone number, address) will only be shared with courier service companies with which we maintain a commercial alliance. Please note that we require your consent to transfer the aforementioned data. If you do not express opposition to such data transfer, we will understand that you have given your consent.

d) How can I exercise my ARCO rights (access, rectification, cancellation, or opposition) regarding my Personal Data? Clients have the right to access their Personal Data held by us and to the details of their processing, as well as to rectify them if they are inaccurate, incorrect, or have changed, or to request cancellation when they believe that the use exceeds the agreed purposes. You may oppose the processing of your data by sending a written request to the following email address: [email protected], along with a valid official ID. We will respond to your request within 20 business days and inform you of the outcome by email.

a. The subject line of the email must contain the words REQUEST FOR EXERCISE OF ARCO RIGHTS in uppercase.

b. Holder’s name.

c. Address.

d. Copy of valid official ID.

e. Description of the personal data for which you seek to exercise your right.

f. Any particular details that allow us to identify the data you are referring to, such as username, event name, subdomain, or dates.

e) How can I revoke my consent for the use of my personal data? You may revoke the consent you have granted for the processing of your personal data by sending an email to [email protected], following the same procedure outlined in the previous paragraph.

f) How can I limit the use or disclosure of my Personal Data? You can limit the use and disclosure of your personal information by sending a request to the email address [email protected].

g) How can I learn about changes or modifications to the privacy notice? Grupo Dragon Trade and/or the person responsible for protecting personal data reserves the right to make modifications to the Privacy Notice without prior notice. We are committed to informing you of any changes to this privacy notice through our website https://www.dragontrade.mx/politica-de-privacidad/.

h) What are Cookies, and how are they used? Cookies: These are data files stored on the hard drive of a user’s computer or electronic communication device when browsing a specific website. They allow the exchange of status information between the site and the user’s browser. The status information can include session identification, authentication, user preferences, and other data stored by the browser concerning the website.

On our website, we use data analysis tools to collect information about how visitors interact with the site. This information helps us improve user experience and optimize site performance. Data collected includes IP addresses, browser type, visit date and time, pages visited, and time spent on the site. This information is used anonymously and is not shared with third parties.

i) Personal information protection: On our website https://www.dragontrade.mx/ we use SSL (Secure Socket Layer) encryption to protect confidential information during transmission.

j) Confidentiality of minors: Grupo Dragon Trade understands the importance of protecting children’s privacy, especially in an online environment. Grupo Dragon Trade is not intentionally designed or directed towards individuals under the age of 18. It is Grupo Dragon Trade’s policy never to intentionally collect or retain information from persons under the age of 18.

k) Acceptance of terms: This Confidentiality/Privacy statement is subject to the aforementioned terms and conditions, constituting a legal agreement between the client and Grupo Dragon Trade. If the client uses Grupo Dragon Trade’s services on any of its websites, it means they have read, understood, and agreed to the terms presented above.

l) Authority: If the client believes their rights regarding personal data protection have been violated, they have the right to approach the appropriate authority for defense. The authority is the Federal Institute of Access to Information and Data Protection, in accordance with the Federal Law on Protection of Personal Data Held by Private Parties.